Refund policy

Last updated: 21 October 2026

We want you to be happy with your BID Central order. Because fragrance decants are personal-care items, please read this policy carefully before purchasing.

Returns window

If an item arrives damaged, leaking, incorrect, or not as described, contact us within 14 days of delivery with your order number and clear photos. We will arrange a replacement or refund where appropriate.

Change of mind

For hygiene and safety reasons, opened fragrance decants generally cannot be returned for change of mind. Unopened items may be considered for return at our discretion if you contact us within 14 days of delivery and the product is unused and in original condition.

Refunds

Approved refunds are issued to the original payment method. Processing times depend on your bank or card provider and are typically completed within 5–10 business days after approval.

Non-delivery

If tracking shows delivered but you have not received your parcel, contact us within 7 days so we can investigate with the carrier.

How to request a return or refund

Email zaingali@outlook.com or use our Contact page with your order number and details of the issue.